Delivery and Returns Policy

At Daaviya.com, we aim to offer a smooth and transparent shopping experience. Please read the details below to know how shipping, delivery, returns, and refunds work for all Daaviya orders.

Shipping Policy

Cash on Delivery (COD) & Online Prepaid Orders We ship across India through trusted courier partners. International shipping is currently also available on request basis.

Online Prepaid Orders

Orders below ₹300 must be placed as prepaid only and include a ₹60 shipping fee.

COD / Pay on Delivery (POD) / Online Prepaid Orders

Orders above ₹300 can be placed as COD or prepaid.
A ₹60 shipping charge applies for orders below ₹600.
Free Shipping on all orders above ₹600.
COD/POD is available for order values up to ₹3,999.
Orders above ₹4,000 must be prepaid only.
We accept Debit Card, Credit Card, Net Banking, UPI, Paytm, COD & POD.
All product prices are inclusive of GST.

Delivery Policy

Express Delivery

Express-tagged products are delivered within 3-5 business days, depending on the PIN code.
You will receive SMS and email notifications once your order is shipped.
Exchange is not available; replacement or store credit is offered for COD/POD orders.

Standard Delivery

Delivery timeline: 5-7 business days.
Make-to-order styles may require an extra 5-7 days.
If an order contains multiple items, the longest shipping timeline applies.
Deliveries are made between 10 AM – 6 PM, Monday to Saturday (excluding public holidays).

Delivery Process & Updates

You will receive an SMS and email with the tracking link once your order ships.
Address changes are allowed only before dispatch.
A valid email ID is mandatory for order updates.
Daaviya.com is not responsible for delays caused by weather, strikes, or unforeseen events.
Do not share OTPs with the delivery partner until you have physically received your order.

Important: If a customer rejects three COD/POD orders, their account will be restricted to prepaid orders only.

Need Help? Reach us at:

✉️ [care@daaviya.com]
📞 [+91-9358670093]
🕒 Monday-Saturday, 10:00 AM – 6:00 PM (IST)

Return & Refund Policy

You can raise a return request within 72 hours of delivery. Please ensure you have an unboxing video for smooth processing.

Only one return request can be raised per order. Please ensure all items you wish to return are included in the same request.

A. COD / POD Orders

Eligible for replacement or store credit only.
Refunds cannot be transferred to any bank account or wallet.
You will receive an email confirmation once the returned item is received and processed.

B. Online Prepaid Orders (Net Banking / Cards / UPI / Wallets)

Refunds are issued to the original payment source within 7-10 business days, after the item is received at our warehouse with original labels and tags intact.
Refund timelines:
- Card payments → Refunded to the same card.
- UPI → Refunded to the same UPI ID.
A confirmation email will be sent once your return is received.
No bank refunds for COD/POD orders only store credit.
Note: Refunds are not issued to alternate accounts.

E. Exchange Policy

We currently do not offer direct exchanges.
You may return the item and place a new order using your store credit.

F. Replacement Policy

We offer replacements for items that are: broken, damaged, or defective only.
A Order unboxing video is required for verification. no replacement will be granted if you failed to provide unboxing video.
If the replacement product is out of stock, store credit will be issued.

Return Methods

1. Online Return Pickup

Complimentary pickup is available across India.
Our courier partners will attempt pickup up to 3 times.
If the pickup cannot be completed, please switch to the self-return method.

2. Self-Return

You can ship the product back to our warehouse. Share the dispatch details with us at care@daaviya.com:
- Courier partner name
- Tracking number
For PIN codes without a pickup service, self-return is recommended. A shipping fee refund of ₹60 will be issued to you as store credit.